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Submit a Ticket
File a support ticket directly. We reply via email within 24 hours.
Submit TicketSubmit a Support Ticket
Fill in the details below, and our support team will get back to you directly via email. Your email address will only be used to reply to your request.
Support Hours
| Monday – Friday | 9:00 AM – 6:00 PM (EST) |
| Saturday | Limited support |
| Sunday | Closed |
We aim to respond to all inquiries within 24 hours on business days.
Before Contacting Support
To help us resolve your issue faster, please include:
- Your MetaSync version number (found in the About tab)
- A description of the issue or error message
- Steps to reproduce the problem
- Your operating system (Windows 10 or 11)